Common queries answered
Frequently Asked Questions
The estimated delivery time for your order typically ranges from 3 to 14 days, depending on various factors such as the shipping method selected, the processing time, and the destination of the delivery. It’s important to note that the estimated delivery time frame starts from the moment the order is processed and confirmed, and then varies based on the logistics involved in preparing and transporting the package to its destination. Furthermore, weather conditions, customs clearance (for international orders), and carrier delays may also impact the final delivery timing.
Our return and exchange policy allows customers to return or exchange products within 30 days of the purchase date.
For swift assistance with adjusting your shipping address, kindly email us at hello@copperbracelet.org within 1 hour of placing your order. This allows us to accommodate any changes before dispatching your items, ensuring a seamless delivery experience.
Once you’ve made a purchase on our online store, expect to receive an email notification confirming the dispatch of your package. This email will include a parcel tracking number, enabling you to monitor the progress of your shipment throughout its delivery journey. Keep an eye on your inbox for this important update!
For swift assistance with adjusting your shipping address, kindly email us at hello@copperbracelet.org within 2 hours of placing your order. This allows us to accommodate any changes before dispatching your items, ensuring a seamless delivery experience.
Absolutely! We ship to all countries worldwide. Wherever you are, we’ll make sure your order reaches you. If you have any specific questions about shipping to your location, feel free to reach out to us at hello@copperbracelet.org
Yes, your items will come in one package. We strive to ensure a convenient and efficient delivery experience for our customers. If you have any specific requests regarding packaging, feel free to reach out to us and we’ll do our best to accommodate your needs.
Our standard shipping times vary depending on the destination. Typically, orders within the United Kingdom are delivered within 3-5 business days, while international orders may take 7-14 business days.
If you have received an incorrect item in your order, we sincerely apologize for the inconvenience. Please contact our customer support team immediately with your order number and details of the item received. We will work swiftly to resolve the issue and ensure you receive the correct item as soon as possible.
If you receive a damaged item, we sincerely apologize for the inconvenience. Please contact our customer support team immediately with your order number and clear photos of the damaged item. We will swiftly assess the situation and work to provide a satisfactory resolution, such as a replacement or a refund.
We provide global shipping to serve customers worldwide.
To cancel your order, please ensure to do so within 1 hour of placing the order. After this time frame, we may not be able to process the cancellation due to our swift order fulfillment process. If you are within the 1-hour window, simply reach out to our customer support team with your order details, and we will assist you in canceling the order promptly.
Upon authorisation of the return, you will receive the specific return address.
If you require customer support, please reach out to our dedicated support team via email at hello@copperbracelet.org. Our support team is committed to providing timely and helpful assistance to address any questions or concerns you may have. We strive to ensure that your customer support experience is efficient and effective.