Frequently Asked Questions

How Long Does It Take To Receive My Order?

Delivery times depend on your location. For UK orders, delivery takes 1–2 business days after processing. For international orders outside the UK, delivery typically takes 1–3 weeks. Tracking is provided for all orders so you can monitor your shipment's journey.

What is your return and exchange policy?

Our return and exchange policy allows customers to return or exchange products within 30 days of the delivery date. Items must be unused and in their original packaging. Please contact us at hello@copperbracelet.org to receive a return authorisation before mailing any items back.

How do I track the status of my order?

Once your purchase has been dispatched, you will automatically receive an email notification containing your parcel tracking number. You can use this number to monitor the real-time progress of your shipment.

What are your standard shipping times?

* United Kingdom: 1–2 business days.

* International (Rest of World): 1–3 weeks depending on customs clearance.

What should I do if I receive the wrong item?

If you receive an incorrect item, we sincerely apologize. Please contact our customer support team immediately at hello@copperbracelet.org with your order number. We will swiftly resolve the issue and send the correct item at zero cost to you.

What should I do if I receive a damaged item?

If your item arrives damaged, please contact us immediately at hello@copperbracelet.org with your order number and clear photos of the damage. We will quickly arrange a brand-new replacement or full refund.

Where Should I Mail the Authorised Return?

Once your return is authorised by our team via email, we will provide you with the exact return shipping address for our warehouse.

How Do I Receive Customer Support?

You can reach our dedicated support team via email at hello@copperbracelet.org. We respond to all inquiries within 24 hours.