How Long Does It Take To Receive My Order

The estimated delivery time for your order typically ranges from 3 to 14 days, depending on various factors such as the shipping method selected, the processing time, and the destination of the delivery. It's important to note that the estimated delivery time frame starts from the moment the order is processed and confirmed, and then varies based on the logistics involved in preparing and transporting the package to its destination. Furthermore, weather conditions, customs clearance (for international orders), and carrier delays may also impact the final delivery timing.

What is your return and exchange policy?

Our return and exchange policy allows customers to return or exchange products within 30 days of the purchase date.

How do I track the status of my order?

Once you've made a purchase on our online store, expect to receive an email notification confirming the dispatch of your package. This email will include a parcel tracking number, enabling you to monitor the progress of your shipment throughout its delivery journey. Keep an eye on your inbox for this important update!

What are your standard shipping times?

Our standard shipping times vary depending on the destination. Typically, orders within the United Kingdom are delivered within 3-5 business days, while international orders may take 7-14 business days.

What should I do if I receive the wrong item?

If you have received an incorrect item in your order, we sincerely apologize for the inconvenience. Please contact our customer support team immediately with your order number and details of the item received. We will work swiftly to resolve the issue and ensure you receive the correct item as soon as possible.

What should I do if I receive a damaged item?

If you receive a damaged item, we sincerely apologize for the inconvenience. Please contact our customer support team immediately with your order number and clear photos of the damaged item. We will swiftly assess the situation and work to provide a satisfactory resolution, such as a replacement or a refund.

Where Should I Mail The Authorised Return?

Upon authorisation of the return, you will receive the specific return address.

How Do I Receive Customer Support?

If you require customer support, please reach out to our dedicated support team via email at hello@copperbracelet.org. Our support team is committed to providing timely and helpful assistance to address any questions or concerns you may have. We strive to ensure that your customer support experience is efficient and effective.